Return Policy

Return Policy

Effective Date: [09^th July, 2024]

At Maatee Organic Pvt Ltd, we are committed to providing our customers with high-quality organic products. If you are not completely satisfied with your purchase, our return policy is here to assist you.

Returns

Eligibility for Returns:

1. Items must be returned within 30 days of the purchase date.
2. Items must be unused, unwashed, and in their original condition.
3. Items must be in their original packaging with all tags and labels attached.
4. A valid proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:

1. Gift cards
2. Health and personal care products
3. Customized or personalized items

Return Process

1. Initiate a Return:
   • Contact our customer service team at care@maateeorganic.com, start the return process. Please provide your order number, item details, and reason for return.
2. Prepare Your Package:
   • Pack the items securely in their original packaging, including all accessories, manuals, and documentation.
   • Include the return form provided by customer service or your original packing slip with the return reason noted.
3. Shipping:
   • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
4. Send Your Return To:

Contact Us

If you have any questions about our return policy, please contact us at:

• Email: care@maateeorganic.com
• Phone: 8171199656
• Address: Maatee Organic Pvt Ltd, 131, Jewar, Village Thora, Thora, Gautambuddha Nagar, UP – 202155

Thank you for choosing Maatee Organic Pvt Ltd! We are committed to providing you with the best organic products and outstanding customer service.